"If you don’t have time for the small things, you won’t have time for the big things.”
When starting your business, the chances are your initial premises will be your garage, spare room, or a small rented space; Apple, Google and Amazon are all fine examples of the ‘you’ve got to start somewhere’ paradigm. As your business grows, you may well find that you’re struggling to keep up with order volumes, you’re spending more time with your products than your loved ones, and you’re in serious danger of getting caught up in an avalanche of packaging.
If you’re considering upgrading your premises or taking on a member of staff, it would be worth first thinking about outsourcing your fulfilment.
Cost-effective staffing – We have a dedicated and trained warehouse team already in place; this saves you advertising, interviewing, hiring and training staff yourself. Order volumes can fluctuate from day to day, and outsourcing means you only pay for the actual time the staff spend on your orders.
Pay only for the storage you use – Finding a secure, suitable premises can be tricky, especially when you’re fulfilling orders yourself and need to be close by. As you expand your business your storage needs are likely to increase; outsourcing means you have these facilities readily to hand and you can grow into them by simply renting additional shelving or pallets. Similarly, if you decide to streamline your range, your storage costs will decrease accordingly.
Bespoke systems, software, and IT geniuses on tap – In a world of technology, our bespoke systems can give you up-to-the-minute information on your sales and stock, giving you a complete picture of - and control over - your operations.
A lot less paperwork – You won’t have any health and safety issues to worry about, no Payroll, holiday and sick pay, staff turnover or HR issues. All of these things will be taken care of on our side, meaning you won’t get bogged down with the legalities.
Cheaper postage & packaging – We source standard packaging for many of our clients, so we buy in bulk and can pass these savings onto you. We also benefit from reduced postage and courier rates, due to the volume that we send out on a daily basis.
Customer Service facilities on hand – We recently touched on how important it is for customers to be able to pick up the phone and speak to somebody.Our customer service representatives are here during business hours to take calls; this frees up your valuable time as you won’t need to be chained to your phone from 09:00-17:30 five days a week. We also operate a 24/7 interactive voice recording service (IVR).
Deliveries straight to our door – Deliveries of your stock can come straight to our premises and be checked in by the warehouse team; this gives you the freedom to get out there and sell your business, instead of being tied to one place every time your stock needs replenishing.
Keeping your customers happy – A quick turnaround goes a long way. If you’re struggling to get orders out on the same day and this is creating a backlog, customers are going to be waiting and mistakes are going to be made. Our dedicated team work together to ensure an accurate and speedy turnaround. If you’re using a platform such as WooCommerce or Shopify, your customers can be automatically sent a despatch note with any relevant tracking information, which saves these being updated manually.
As you can see, there are many benefits to outsourcing your fulfilment: you can reclaim your spare room and spare time, while the technology keeps you in the loop - and in control - from wherever you are in the world.
We understand it can be hard to ‘let go’, but this testimonial from the lovely people at The Yes Yes Company shows how we can work alongside you to create a seamless link between you and your customers.
If you’re thinking of outsourcing, or you’ve already decided to take the plunge, contact us for a tailored solution.
20th July 2017 - Lucinda