JEM Marketing and Fulfilment Services Ltd Case Studies

At JEM Marketing and Fulfilment Services Ltd we pride ourselves in delivering a great service to our clients. With over 30 years of experience in our industry, we have established long standing working relationships with companies requiring order fulfilment, ecommerce solutions, pick and pack, warehousing and storage, customer care and payment management systems. Below are testimonials from a selection of our happy clients.

To find out how we can help your business please get in touch using our contact form.

Má Time

Client - Ma Time
"JEM have far exceeded our expectations. Their constantly helpful ‘can do’ attitude and professionalism has been a huge benefit in assisting CBD Globe with the launch of our new business. JEM’s attention to detail, speed of response and real care and attention is the sort of service that is very hard to find these days, I cannot recommend them highly enough."

Patrick Folkes - Director of CBD Globe, owner of the má brand



Minibar Products

Client - Minibar Products




As a small business we found ourselves struggling to keep on top of the growing task of dispatching our orders. As a predominantly sales business, it became essential that we out-sourced our fulfilment. It’s a big step to take as there is a huge amount of trust needed when you look to find a company to act on your behalf. In our case we deliver to 5* Hotels and they have very high service expectation. So we were more than a little nervous about looking for a company to help, as our reputation would be riding on our decision.

I heard about JEM Marketing from a respected source and learnt from them that as part of their search they had visited 6 fulfilment companies and JEM offered the stand out service, at the most competitive price. I felt we needed to look no further as I had the confidence to follow in their footsteps. After meeting with the team, to discuss our requirements. It was an easy decision to choose JEM to help us with our expansion.

We have a brilliant, efficient, dedicated Account Manager, which gives us the confidence that we have somebody who knows the needs of our business. Gemma observes the operation on our behalf and reports regularly, always anticipating any potential problems that we may have overlooked. Offering constructive solutions and suggestions that ultimately assist us in the day to day running of our business . In essence her diligence allows us to concentrate on what we do best, selling. Leaving JEM to do what they do best, fulfilment.

Ruth Bonner
General Manager



Yes

Client - Yes




"We’re just coming up to our second anniversary since we let go of our ‘baby’ to an outside fulfilment house, namely JEM. Excellent customer services are paramount for us and we realised that if it were possible to find a partner to handle the pick and pack operation we could focus on customer service and business growth. After a careful process of selection JEM won the contract for our public and trade customers. JEM decided it was best to replicate the exact methods and services we currently utilised in order to maintain the levels of service our customers had enjoyed to date. Whilst JEM recommended a few initial improvements that we later implemented, it was a comfort for us to see a virtual mirror of our packing area established in JEM’s premises, in fact it felt like a home from home.

JEM have consistently demonstrated advantages from item packaging to very sophisticated IT systems that have continued to maintain and improve the level of customer service response we like to offer. We were also very impressed with the sales order processing manual they have developed for our operations within JEM. This enables any member of staff to gain an immediate grasp of every aspect of the day to day running of the pick and pack process and more! Now, nearly two years down the line since we ‘let go’, we are delighted with the operation and all the staff we have come to know. Their ability to meet the demands of the very busy times, after a large promotional campaign, with the same energy and enthusiasm shown from the outset is a credit to them indeed".



Calabrian Citrus Bergamot Ltd (Bergamet UK)

Client - BergaMet
"Setting up a business in the UK, while living in Australia has many challenges. One was finding the right fulfilment house to distribute and manage our goods. JEM has never let me down. They have the ability to handle all our company needs, including customer service, packaging and distribution, while still maintaining a personal feel. I have been with them for nearly 5 years and would never look elsewhere. They are like family."

Anna Sharp
Owner Calabrian Citrus Bergamot Ltd (Bergamet UK)



Redan Publishing Ltd

Client - Redan
"JEM Marketing & Fulfilment Services Ltd have been handling the competition fulfilment side of our magazine publishing business for several years. Professional and utterly reliable, they ensure that we receive the information we need on time and in a user friendly format, whilst being flexible and thoughtful in their responses, reacting to individual circumstances when required and always with a friendly ‘can do’ manner."

Emily Bell Marketing Manager, Redan Publishing Ltd.



Reader Offers - Express

Client - Express
JEM have a great understanding of our audience and are constantly bringing on great new products. They have no trouble accommodating any changes in a speedy manner and understand the ever changing nature of the paper, making them really easy to work with.

Katherine Degara Enterprise Executive, Northern & Shell.



Oneida


Client - Oneida
















I thought I would write to you to thank both you and your team for the great work you have done in taking on our web customer services.

The timeline was very tight with May 1st being a real push to get our IT sorted and files moving as they should.

It was quite a leap of faith for us to hand our reputation over to a third party and I could not be happier with the way it has all been handled. Positive Feedback from consumers is often hard to find, we all hear about the things we do wrong but very little when it goes as planned, however our Facebook account does show the move to be a positive one.

I would like you to convey to your team my thanks for all their hard work and look forward to hearing more positive news on the quality of service JEM offer our consumers.

Kind Regards
Stephen Spetch
Operations Director
Oneida International Ltd.



Butterfly Twists


Client - Butterfly Twists







"In direct conjunction with the Daily Express Group, we embarked on a massive promotional campaign for our unique slip on shoes for ladies called Butterfly Twists.

Our initial idea was simply to advertise the shoes as single pairs that totalled no more than 21 variables, three sizes, seven colours. We were put in touch with JEM Fulfilment House by the Daily Express as their chosen fulfilment centre and JEM suggested that more revenue would be earned if Butterfly Twists were also offered in pairs at a discount as well as singles at standard price.

To date far more orders have been purchased in pairs and clearly this was a good move. Our overall volumes are well up on what would have been sold had we just offered single units. We did have concerns about the literally hundreds perhaps thousands of variables that would now be required but the JEM computer systems can handle this with ease and all we need to do is send them the stock based on the initial 21 variables.

The JEM warehouse packers at JEM sort it out the delivery upon arrival. In addition, and as this is a joint promotion with the Express, JEM also manage the total finance of the venture and make payments to us and the Express retaining their fulfilment charges thereby saving our management and accounting time. We look forward to moving onto the next project with JEM and have no hesitation in recommending services and systems that seem to be able to handle any scenario, no matter how complex".

Emmanuel Eribo – Butterfly Twists



MicroDoctor

Client - MicroDoctor
"We needed to find a reliable fulfilment house that was happy to deal with small volumes without imposing huge management fees. We sell a micro current device to aid suffers from back pain and other pain related injuries and wanting to give our customers a reliable daily service.

We found that the JEM Fulfilment House was perfectly placed to achieve this at a reasonable cost. JEM handle all aspects of fulfilment for us from order processing be it on the phone, post or Internet and their reporting and payments are totally reliable and accurate. The fact that I have remained with them since 2002 is testament to their proven track record of excellent service at all levels. I would recommend their services to anyone requiring a professional Fulfilment House".

Brian Cox – Microcurrent



Small Luxury Hotels

Client - Small Luxury Hotels
"For a number of reasons we decide to change fulfilment houses. We also wanted a new voucher ordering website that would be our property yet tie into a processing system of a fulfilment house. The site had to be multi-currency as our bespoke hotels are worldwide as are our customers.

JEM Marketing were able to ‘loan’ one of their web developers to us whilst managing the project and systems analysis yet enable us to own the platform should we ever need to move to another fulfilment partner. Suffice to say there is no need to do so as JEM have handled all our voucher processing and voucher finances from the outset in a very professional manner. We would not hesitate to recommend their services to a new client".

Small Luxury Hotels



Lin and Leo

Client - Lin&Leo

"Lin & Leo are the premier manufacturer of uniquely designed baby bags for the busy mother with a baby.

As our business expanded in 2006 we decided that the processing of orders in house was proving very time consuming and we began our search for a Fulfilment House. JEM Fulfilment Services were chosen and we have remained with them ever since. JEM provide the e-commerce back end to our main trading site so the order integration with their systems was seamless. This also enables us to promote last minute special offers and vary selling prices as we choose without the need to have a programmer make expensive changes. We have a permanent fixed area of warehousing and, by appointment, we are free to come and go as we please to sort our stock.

We usually deal with Bryony Pritchard, JEM Marketing’s Senior Account Manager for day to day management and any queries we have are dealt with speed and efficiency. As we expand our range we look forward to working with JEM Marketing into the future".

Lin and Leo



SK Chase



Client - SK Chase











We are so happy with the service we receive from the SK Chase team at JEM - it's easy to forget when you become 'used' to something being so consistently good to acknowledge the excellent work and efficiency of the team.

It's always a relief to know that our fulfillment is being taken such good care of - by people who genuinely care.

I, and the whole team at SK Chase, are very grateful.

__________________________________

It's been another great year and we're massively indebted to you for the fantastic work of your team. Christmas so far has been a slightly slow starter, but we're expecting a big week next week and we know the team at JEM will be ready to deal with whatever it throws at them.

Thank you once again and looking forward to an even bigger year next year.