Your reputation matters to us. So as we are the invisible link between your business and its customers, it is important that the orders they receive are always accurate and arrive safely. The choice to outsource your fulfilment needs shouldn’t be a long-winded decision, which is why we’re here to help. Here are a few reasons why you should outsource and trust JEM with your products and customer orders:
Outsourcing your order fulfilment enables you to focus on your core business, using your skills and vision to develop your company. Effective time management is vital to success, and by using JEM as your professional fulfilment service, you will have more time and energy to spend developing your brand.
Managing your own order fulfilment requires an investment in staff, and with monitoring, mentoring and motivating customer service, warehouse workers and IT, this can be time consuming and costly. By outsourcing your fulfilment, you hand the responsibility of staff management over to us, to benefit from our expertise.
Handling your own warehouse facilities can be a burden for any growing business. As your business needs will often change, finding the right warehousing and storage facility at the right price, while not committing to lengthy leases, can be extremely difficult. By using JEM as your fulfilment company, we give you the flexibility of increasing or decreasing your storage requirements as and when you need to.
There are many cost saving benefits to outsourcing your fulfilment to us: reduced employee costs, lower warehousing costs, savings on packaging costs though volume purchasing, and lower shipping costs, as we can negotiate better rates from couriers due to volume. These savings can have a dramatic impact in improving cash flow for your business. These savings can allow you to invest in your business growth and help drive your success.
Our team receive your products and will then confirm the box quantities received. We also offer full product checks; performing a thorough quality inspection before counting individual items for our bespoke inventory system.
We then store these items in one of our safe and secure warehouses, offering pallet, racking and hanging space. We choose the most accessible spot for your stock, so our pick and pack time is as prompt as possible, costing you less.
Customer orders are processed using our smart bespoke system, whether this comes to us by post, phone or through an integrated ecommerce platform. With our own internal IT support, we can offer you ecommerce integration, or a solution that connects with most platforms. You can also check the progress of an order at any time through our client portal.
Our specialist warehouse team will pick and pack your orders promptly, then despatch them through one of the various postal services we offer. Stock levels then fluctuate automatically in our system, providing live and up-to-date reporting.
If applicable, a despatch date and tracking information is also updated on any CRM linked to the order. Your products arrive at their destination on-time through the many postal services and delivery options that we offer, resulting in happy customers due to our fast, accurate and thorough service.
With years of experience in order fulfilment, contact us to discuss how we can help your business by calling 01483 204444, filling in our online contact form, or by using our live chat feature on the bottom-right of the screen.