Customer Care Services

When it comes to your business, poor customer service can make or break your reputation with consumers and ultimately cost you money if not carried out well. Ensuring that each customer has a positive experience is vital, and that’s where we come in. Whether we receive a call to place an order or make a query, our advisors have immediate access to information to meet the customer’s exact requirements.
 

Dedicated Phone Line

We can provide a dedicated telephone number which is used throughout your communication channels to your customers. Through this phone number, our support team can expertly deal with all customer calls and emails regarding your products. This includes taking orders over the phone, dealing with returns, refunds or exchanges, or any general enquiries. When a customer wants to speak to someone directly, they now can; and when they do call us, they will hear a specific greeting geared towards your company, to preserve its corporate branding.

Moulded to Assist your Business

Our Customer Service team are trained to get the best out of every call, maintaining precise and concise customer support. Each month you will receive stats to show the amount of calls we receive, including the amount of time we spend helping your customers, so you can see exactly how we are assisting your business.

 

Our Customer Service Duties Include:

  • Expert Customer Service advisors available 9am – 5:30pm, Monday to Friday
  • Dealing with customer queries over phone and email
  • Processing phone orders, exchanges and issuing refunds if needed
  • Data processing
  • Daily, weekly and monthly stock & sales reports

 

To find out more about how our Customer Care team can assist your business, please contact us by calling 01483 204444, chat to us in the bottom-right corner or fill in our contact form.