About Us

Learn a little more about our history and Process

Our History

 

Founded in 1984, JEM Marketing began as a Reader Offer company, supplying a wide range of innovative products to the National and Periodical Press. Our prompt delivery of goods, great customer service and a bespoke order processing system were just some of the services that set us apart from our competitors.

Fast-forward over 30-years, and JEM Marketing and Fulfilment Services Ltd has constantly evolved so we are still at the forefront of the industry. We offer you the choice of our complete range of fulfilment services, or a bespoke flexible package of your choice, which is then built around you and your customers. Our service is global, so no matter where you are in the world or where you would like to ship to, we can help your business grow from anywhere.

With the ability to provide numerous eCommerce platforms that are integrated into our very own order processing system and ample warehouse storage to look after your stock, you can trust that your products and customer orders are safe in our hands. Among many other services, we also supply on-hand customer care operatives, so that your customers can be completely happy in the knowledge that they have a contact, in case any queries arise. There are no minimum or maximum order restrictions either so the volumes that we process, and despatch, are entirely down to you. We assign you a dedicated account manager, so you get consistency and quickly build a relationship with JEM. Regardless of the services you require from us, JEM provides your business with a personal touch.

 

OUR PROCESS

Step 1: Taking Stock

Our team receive your products and confirm the box quantities received. We also offer full product checks; performing a thorough quality inspection before counting individual items for our bespoke inventory system.

Step 2: Storage

We then store these items in one of our safe and secure warehouses, offering pallet, racking and hanging space. We choose the most accessible spot for your stock, so our pick and pack time is as prompt as possible, costing you less.

Step 3: Order Processing

Customer orders are processed using our smart bespoke system, whether this comes to us by post, phone or through an integrated ecommerce platform. With our own internal IT support, we can offer you ecommerce integration, or a solution that connects with most platforms. You can also check the progress of an order at any time through our client portal.

Step 4: Despatch

Our specialist warehouse team will pick and pack your orders promptly, then despatch them through one of the various postal services we offer. As stock levels fluctuate, the numbers are automatically updated in our system, providing live and up-to-date reporting.

Step 5: Tracking & Delivery

If applicable, a despatch date and tracking information is also updated on any CRM linked to the order. Your products arrive at their destination on-time through the many postal services and delivery options that we offer, resulting in happy customers due to our fast, accurate and thorough service.

OUR PROCESS

Step 1: Taking Stock

Our team receive your products and confirm the box quantities received. We also offer full product checks; performing a thorough quality inspection before counting individual items for our bespoke inventory system.

Step 2: Storage

We then store these items in one of our safe and secure warehouses, offering pallet, racking and hanging space. We choose the most accessible spot for your stock, so our pick and pack time is as prompt as possible, costing you less.

Step 3: Order Processing

Customer orders are processed using our smart bespoke system, whether this comes to us by post, phone or through an integrated ecommerce platform. With our own internal IT support, we can offer you ecommerce integration, or a solution that connects with most platforms. You can also check the progress of an order at any time through our client portal.

Step 4: Despatch

Our specialist warehouse team will pick and pack your orders promptly, then despatch them through one of the various postal services we offer. As stock levels fluctuate, the numbers are automatically updated in our system, providing live and up-to-date reporting.

Step 5: Tracking & Delivery

If applicable, a despatch date and tracking information is also updated on any CRM linked to the order. Your products arrive at their destination on-time through the many postal services and delivery options that we offer, resulting in happy customers due to our fast, accurate and thorough service.