Our pick and pack process is one of the main keys to JEM Marketing's success and competes with the high level of fulfilment services in Surrey and the rest of the UK. With over 30 years experience, the Despatch Process System that we have in place guides our expert staff efficiently and has been improved and perfected throughout. We ensure that each order is double-checked and packed to your particular criteria, adding further quality control. We are always aiming for continuous perfection, so precision is vital to ensure that your customers always receive their exact order, to your specification. Because of this, you won't have to spend as much time on customer service and will be able to focus on other elements of your business.
Our aim is to process your customer orders as soon as they arrive with us, all the while maintaining consistent accuracy. Promptly after your customer orders reach us, they are processed, picked, packed and typically with the couriers the same day (stock permitting and subject to a cut-off point). You can have complete peace of mind that your customers will receive their goods as fast as possible and have fewer queries regarding the location of their parcel.
When a customer receives their first package from any business, the initial impression that they have is crucial, and sets the tone for their thoughts on the brand from thereon. Because of this, the way your products are presented is important to us. We have the expertise to help source your ideal quality packaging to impress each and every customer, time and time again.
We also strive to reduce the impact on the environment, by reusing packaging where possible, by using the appropriate sizes and can help source environmentally friendly product packaging and recyclable materials if required.
We treat our clients individually to ensure that your business’ ethics and branding are represented well and stand out when items leave our warehouse and arrive with your customers. We want to avoid generic packaging which appears no different to that of the millions of other packages arriving on doorsteps.
Providing a personal and individual touch to parcels that customers receive can make a huge difference to a company's reputation and can successfully separate you from your competitors. We can provide personalised gift wrapping and custom messaging to enhance each customer’s experience with your brand and promote repeat purchases.
Kitting in fulfilment refers to assembling several individual items from different suppliers so it is shipped as ready-made kits. We can assemble kits in-house for you if needed. This way, your product can reach us as separate components and we will make-up the kits and place them in your chosen packaging. It will then be despatched as a finished, polished product. We take your high standards and match them repeatedly with our first class service, so when your product leaves our trusty hands, it looks exactly as you envisioned.
We use an extensive range of postal options that we can offer you and your customers a choice of delivery options, such as next day delivery with DPD, Tracked International with UPS or standard parcels and letters with Royal Mail, to name a few. With online retail growing more and more every day, it is important that we offer a number of competitive courier options that are best tailored to your business and suit your customers' needs. If however, you have your own postal accounts already in place, we are happy to adopt these services.
Would you like to learn more about our pick and pack process and how we can help your business grow? Get in touch with us today to discuss our various order fulfilment services. You can reach us by calling 01483 204444, by filling in our online contact form or simply use our live chat feature on the bottom-right of the screen.