We specialise in helping your business grow, no matter the size of your business. We pride ourselves in the best customer service to contribute to the success of your business. When it comes to your business, poor customer service can damage your reputation and ultimately cost you money.
Ensuring that each one of your clients has a positive experience is vital, and that’s where we come in. Whether we receive a call to place an order or make an enquiry, our advisors have immediate access to information to meet your exact requirements. Our fully trained customer care team are available during office hours, ready to take your customer orders and phone calls. A unique number can be provided which can be answered in a bespoke manner for your business.
Our Customer Service team are trained to get the best out of every call, maintaining precise and concise customer support. Each month you will receive stats to show the amount of calls we receive, including the amount of time we spend helping your customers, so you can see exactly how we are assisting your business.
If you run a publication and are looking for product offers, we can help. We process order forms from catalogues and promotions, as well as competition entries, whether they are online, email based or postal.
To simplify Payment Management, we offer the facility to take payments through our merchant account. This allows clients without merchant facilities to handle transactions quickly and safely through our service.
Our services are channelled through the SagePay Payment Gateway, which incorporates extensive fraud protection and secure payment processing.
We can provide a full reconciliation of payments taken against costs incurred and automatically transfer balances into your account on a regular basis.
To find out more about how we can help your business with order processing, or how our Customer Care Team can assist your business, please contact us by calling 01483 204444, chat to us in the bottom-right corner or fill in our contact form.