For over 35 years, JEM has been improving and perfecting the pick and pack process. Our Despatch Process System ensures speed, accuracy and efficiency with our expert staff double-checking each order and packing to your criteria. We are always aiming for continuous perfection, so precision is vital to ensure that your customers always receive their exact order, to your specification. With your orders in our safe hands, you won’t spend as much time on customer service, focusing on what matters.
Our aim is to process your customer orders as soon as they arrive with us, while maintaining consistent accuracy. Promptly after your customer orders reach us, they are processed, picked, packed and typically with the couriers the same day (stock permitting and subject to a cut-off point). Giving you peace of mind that customers receive goods as fast as possible, resulting in fewer queries regarding orders.
When a customer receives their first package, the initial impression is crucial. We source quality packaging to impress every customer, time and time again. We strive to reduce the impact on the environment, by reusing packaging where possible, using the appropriate sizes and we can also help source environmentally friendly product packaging and recyclable materials if required.
We treat our clients individually, ensuring your business’ ethics and branding stand out when items are despatched. Providing a personal and individual touch to parcels can also make a huge difference to a company’s reputation and can successfully separate you from your competitors. Furthermore, we provide personalised gift wrapping and custom messaging to enhance each customer’s experience with your brand and promote repeat purchases.
Kitting in fulfilment refers to assembling several individual items from different suppliers. We assemble kits in-house if needed and orders are despatched as finished products. We match your high standards with our first-class service, so your product leaves us exactly as you envisioned.
We use an extensive range of postal options to offer you and your customers a choice of delivery options. Such as next day delivery with DPD, Tracked International with UPS or standard parcels and letters with Royal Mail. Additionally, we offer competitive courier options, tailored to your business and customers’ needs. If you have existing postal accounts in place, we’re happy to adopt these services.
Would you like to learn more about our pick and pack process and how we can help your business grow? Get in touch with us today to discuss our various order fulfilment services. You can reach us by calling 01483 204444, by filling in our online contact form or simply use our live chat feature on the bottom-right of the screen.