For over 35 years, JEM has been improving and perfecting the pick and pack process. Our Despatch Process System ensures speed, accuracy and efficiency with our expert staff double-checking each order and packing to your criteria. We are always aiming for continuous perfection, so precision is vital to ensure that your customers always receive their exact order, to your specification. With your orders in our safe hands, you won’t have to spend as much time on customer service and will be able to focus on growing your business.
Here is what we can offer your business in terms of pick and pack services:
Our aim is to process your customer orders as soon as they arrive with us, while maintaining consistent accuracy. Promptly after your customer orders reach us, they are processed, picked, packed and typically with the couriers the same day (stock permitting and subject to a cut-off point). This gives you complete peace of mind that your customers will receive their goods as fast as possible and results in fewer queries regarding the status of orders.
When a customer receives their first package from any business, the initial impression is crucial. Because of this, the way your products are presented is very important to us. We have the expertise to help source your ideal quality packaging to impress every customer, time and time again. We also strive to reduce the impact on the environment, by reusing packaging where possible, using the appropriate sizes and we can also help source environmentally friendly product packaging and recyclable materials if required.
We treat our clients individually to ensure that your business’ ethics and branding stand out when items leave our warehouse and arrive with your customers. Providing a personal and individual touch to parcels can make a huge difference to a company’s reputation and can successfully separate you from your competitors. We can provide personalised gift wrapping and custom messaging to enhance each customer’s experience with your brand and promote repeat purchases.
Kitting in fulfilment refers to assembling several individual items from different suppliers so it is shipped as ready-made kits. It can also be known as contract packing. We can assemble kits in-house for you if needed. Orders will then be despatched as a finished, polished product. We take your high standards and match them repeatedly with our first-class service, so when your product leaves our trusty hands, it looks exactly as you envisioned.
We use an extensive range of postal options to offer you and your customers a choice of delivery options, such as next day delivery with DPD, Tracked International with UPS or standard parcels and letters with Royal Mail, to name a few. With online retail growing more and more every day, it is important that we offer several competitive courier options that are best tailored to your business and suit your customers’ needs. If, however, you have your own postal accounts already in place, we are happy to adopt these services.
Would you like to learn more about our pick and pack process and how we can help your business grow? Get in touch with us today to discuss our various order fulfilment services. You can reach us by calling 01483 204444, by filling in our online contact form or simply use our live chat feature on the bottom-right of the screen.