Testimonials

Naturally, we think we're great. Don't take our word for it though - see what our customers have to say about us...

Excellent customer services

“We’re just coming up to our second anniversary since we let go of our ‘baby’ to an outside fulfilment house, namely JEM. Excellent customer services are paramount for us and we realised that if it were possible to find a partner to handle the pick and pack operation we could focus on customer service and business growth. After a careful process of selection JEM won the contract for our public and trade customers. JEM decided it was best to replicate the exact methods and services we currently utilised in order to maintain the levels of service our customers had enjoyed to date. Whilst JEM recommended a few initial improvements that we later implemented, it was a comfort for us to see a virtual mirror of our packing area established in JEM’s premises, in fact it felt like a home from home.

JEM have consistently demonstrated advantages from item packaging to very sophisticated IT systems that have continued to maintain and improve the level of customer service response we like to offer. We were also very impressed with the sales order processing manual they have developed for our operations within JEM. This enables any member of staff to gain an immediate grasp of every aspect of the day to day running of the pick and pack process and more! Now, nearly two years down the line since we ‘let go’, we are delighted with the operation and all the staff we have come to know. Their ability to meet the demands of the very busy times, after a large promotional campaign, with the same energy and enthusiasm shown from the outset is a credit to them indeed”.

The Yes Yes Company Ltd


What they do best – Fulfilment

As a small business we found ourselves struggling to keep on top of the growing task of dispatching our orders. As a predominantly sales business, it became essential that we out-sourced our fulfilment. It’s a big step to take as there is a huge amount of trust needed when you look to find a company to act on your behalf. In our case we deliver to 5* Hotels and they have very high service expectation. So we were more than a little nervous about looking for a company to help, as our reputation would be riding on our decision.

I heard about JEM Marketing from a respected source and learnt from them that as part of their search they had visited 6 fulfilment companies and JEM offered the stand out service, at the most competitive price. I felt we needed to look no further as I had the confidence to follow in their footsteps. After meeting with the team, to discuss our requirements. It was an easy decision to choose JEM to help us with our expansion.

We have a brilliant, efficient, dedicated Account Manager, which gives us the confidence that we have somebody who knows the needs of our business. Gemma observes the operation on our behalf and reports regularly, always anticipating any potential problems that we may have overlooked. Offering constructive solutions and suggestions that ultimately assist us in the day to day running of our business . In essence her diligence allows us to concentrate on what we do best, selling. Leaving JEM to do what they do best – fulfilment.’

Following-up on a recommendation, Minibar approached JEM. Minibar had experienced troubles with in-house staffing, continuity and deadlines, so we visited the Minibar and were able to offer a solution. We explained that outsourcing your fulfilment requirements would eliminate all of the troubles they had previously experienced. We were able to offer continuity by designating dedicated Warehouse staff members and an Account Manager to them, which also covered any holiday or sickness; something that had not been possible previously. From the start, we have worked closely with Minibar, offering them advice on packing materials and also assembling their product the most efficient way that will keep costs to a minimum. Since working with Minibar, we have had a number of changes along the way from the original specification which we started with – all of which we have adopted smoothly.

Ruth Bonner

General Manager

Minibar Products


JEM have far exceeded our expectations

JEM have far exceeded our expectations. Their constantly helpful ‘can do’ attitude and professionalism has been a huge benefit in assisting CBD Globe with the launch of our new business. JEM’s attention to detail, speed of response and real care and attention is the sort of service that is very hard to find these days, I cannot recommend them highly enough.

Patrick Folkes

Director

Má Time


Excellent work and efficiency

‘We are so happy with the service we receive from the SK Chase team at JEM. It’s easy to forget when you become ‘used’ to something being so consistently good to acknowledge the excellent work and efficiency of the team. It’s always a relief to know that our fulfillment is being taken such good care of – by people who genuinely care. I, and the whole team at SK Chase, are very grateful.’

2017

‘It’s been another great year and we’re massively indebted to you for the fantastic work of your team. Christmas so far has been a slightly slow starter, but we’re expecting a big week next week and we know the team at JEM will be ready to deal with whatever it throws at them. Thank you once again and looking forward to an even bigger year next year.’

Kaye Taylor

Chair & Director

SK Chase


Their service is second to none

‘I have worked worked with and known the JEM Marketing team for a very long time now. They have always been very helpful and will always find a solution to any problem you have. Their service is second to none and I would highly recommend the team. You will get a dedicated account manager and they will be the ultimate professional and make your life as easy as possible. I have no problem in recommending them to anyone who is looking for this service’

Matt Boxall

Sales Manager

MK Distributions