April 2020 -
I thought I would write to you to thank both you and your team for the great work you have done in taking on our web customer services.
The timeline was very tight with May 1st being a real push to get our IT sorted and files moving as they should.
It was quite a leap of faith for us to hand our reputation over to a third party and I could not be happier with the way it has all been handled. Positive Feedback from consumers is often hard to find, we all hear about the things we do wrong but very little when it goes as planned, however our Facebook account does show the move to be a positive one.
I would like you to convey to your team my thanks for all their hard work and look forward to hearing more positive news on the quality of service JEM offer our consumers.