May 2020 -
In 2019 Science Museum started the procurement tender for the fulfilment of our ecommerce business, during this process we identified many fulfilment providers with one of them being JEM. From the first contact with the team we found them very knowledgeable and enthusiastic about their business. During the long tender process with many questions from us to JEM they answered them very quickly and professionally. During a site visit to JEM, during the tender process, we found the whole operation fantastic and professional, done with the whole team so polite and welcoming. They pulled out all the stops to impress us!
In May 2019 we had no hesitation to appoint JEM as our new fulfilment provider for Science Museum Ecommerce business, JEM have always been willing and looking at ways to support and grow our business, helping it go from strength to strength. Due to delays in the launch of our Ecommerce platform we weren’t able to launch the full online fulfilment service with JEM, but the team at JEM worked very closely with our ICT & Ecommerce teams to integrate all our processes starting right from customer order to fulfilment and stock updates.
We have also sent all our bulk storage for our onsite Retail stock at the Science Museum, all done with efficiency from the JEM team on site.
I would have no hesitation recommending JEM to anyone looking for new fulfilment providers or bulk storage, their knowledge and passion is second to none. I look forward to many positive years of business with JEM.