April 2020 -
As a small business we found ourselves struggling to keep on top of the growing task of dispatching our orders. As a predominantly sales business, it became essential that we out-sourced our fulfilment. It’s a big step to take as there is a huge amount of trust needed when you look to find a company to act on your behalf. In our case we deliver to 5* Hotels and they have very high service expectation. So we were more than a little nervous about looking for a company to help, as our reputation would be riding on our decision.
I heard about JEM Marketing from a respected source and learnt from them that as part of their search they had visited 6 fulfilment companies and JEM offered the stand out service, at the most competitive price. I felt we needed to look no further as I had the confidence to follow in their footsteps. After meeting with the team, to discuss our requirements. It was an easy decision to choose JEM to help us with our expansion.
We have a brilliant, efficient, dedicated Account Manager, which gives us the confidence that we have somebody who knows the needs of our business. Gemma observes the operation on our behalf and reports regularly, always anticipating any potential problems that we may have overlooked. Offering constructive solutions and suggestions that ultimately assist us in the day to day running of our business . In essence her diligence allows us to concentrate on what we do best, selling. Leaving JEM to do what they do best – fulfilment.’
Following-up on a recommendation, Minibar approached JEM. Minibar had experienced troubles with in-house staffing, continuity and deadlines, so we visited the Minibar and were able to offer a solution. We explained that outsourcing your fulfilment requirements would eliminate all of the troubles they had previously experienced. We were able to offer continuity by designating dedicated Warehouse staff members and an Account Manager to them, which also covered any holiday or sickness; something that had not been possible previously. From the start, we have worked closely with Minibar, offering them advice on packing materials and also assembling their product the most efficient way that will keep costs to a minimum. Since working with Minibar, we have had a number of changes along the way from the original specification which we started with – all of which we have adopted smoothly.