Order Processing


Order Processing and Customer Care Services

We specialise in helping your business grow, no matter the size of your business. We pride ourselves in the best customer service to contribute to the success of your business. When it comes to your business, poor customer service can damage your reputation and ultimately cost you money.

Ensuring that each one of your clients has a positive experience is vital, and that’s where we come in. Whether we receive a call to place an order or make an enquiry, our advisors have immediate access to information to meet your exact requirements. Our fully trained customer care team are available during office hours, ready to take your customer orders and phone calls. A unique number can be provided which can be answered in a bespoke manner for your business.

Our customer service duties include;

  • Expert Customer Service advisors available 9am – 5:30pm, Monday to Friday
  • Dealing with customer queries over phone and email, such as product information and delivery information assistance
  • Processing phone orders, exchanges and issuing refunds if needed
  • Dedicated Phone Line, with your company salutation

Moulded to Assist your Business

Our Customer Service team are trained to get the best out of every call, maintaining precise and concise customer support. Each month you will receive stats to show the amount of calls we receive, including the amount of time we spend helping your customers, so you can see exactly how we are assisting your business.

Postal Order Processing

We offer the service of;
  • Transcribing orders from postal forms
  • Processing payments
  • Storing and shipping products
  • Detailed reports on orders can be provided as required

If you run a publication and are looking for product offers, we can help. We process order forms from catalogues and promotions, as well as competition entries, whether they are online, email based or postal.

Payment Management

To simplify Payment Management, we offer the facility to take payments through our merchant account. This allows clients without merchant facilities to handle transactions quickly and securely through our service.

Our services are channelled through the SagePay Payment Gateway, which incorporates extensive fraud protection and secure payment processing.

We can provide a full reconciliation of payments taken against costs incurred and automatically transfer balances into your account on a regular basis.

We can process payments from;
  • Visa debit and credit cards
  • Mastercard
  • Maestro
  • SagePay
  • Cheque book

If you would like to know more about our Order Processing procedures for fulfilment, simply fill out the form below.

    Alternatively you can give us a call on 01483 204444.