Blog Posts

The festive period puts fulfilment operations under real pressure. Higher order volumes, tighter delivery windows and rising customer expectations can quickly expose where processes struggle to keep up. As the rush eases, January becomes a natural moment to reflect on what worked, what didn’t, and whether your current fulfilment setup is still the right fit. […]

The festive rush might be over, but for many businesses, January brings the return season. With customers reassessing gifts, exchanging sizes, and sending back unwanted items, the post-holiday period can feel just as busy as the run-up to Christmas. A smooth returns process protects your operational flow and plays a huge role in building customer […]

The Christmas season is one of the most exciting, profitable and demanding times of the year for businesses. Orders surge, customer expectations rise, and every delay or mistake feels amplified. What should be your most successful trading period can quickly turn into logistical chaos if fulfilment doesn’t keep up. That’s where outsourcing your fulfilment can […]

Black Friday isn’t just about big discounts and a surge in sales – it’s also a critical opportunity to strengthen customer loyalty. With so many brands competing for attention, it’s often the fulfilment experience that determines whether a one-off shopper becomes a lifelong customer. Smooth logistics, fast shipping, and accurate orders aren’t just “nice-to-haves”; they’re […]

When peak season approaches, businesses across all industries face a common challenge. How to meet soaring customer demand without compromising efficiency or customer experience, whether it’s Black Friday, Christmas, or another busy period, preparation is everything. Without a clear plan, stock selling out, late deliveries, and missed opportunities can quickly pile up. At JEM, we […]

When you’ve invested time, care and passion into creating an organic product, you want every part of the customer experience to reflect your values. From the moment an order is placed to the second it arrives at someone’s door, the fulfilment process plays a huge role in shaping how customers perceive your brand. But the […]

Running an eCommerce business is rewarding, but it’s far from simple. Between managing stock, meeting delivery expectations and keeping your website up to date, it’s easy to feel like you’re constantly playing catch-up. Fulfilment, in particular, is one of the most important and often overlooked elements of running a successful online store. Keep reading to […]

For modern businesses, customer expectations are higher than ever. People want speed, convenience and consistency, whether they’re buying from a website, an app or a physical store. That’s why omnichannel fulfilment has become a crucial part of successful eCommerce strategies. Rather than treating each sales channel as a separate operation, omnichannel fulfilment brings everything together. […]

One of the biggest pain points for eCommerce retailers is the dreaded “R” word – returns. They’re costly, time-consuming and frustrating for both businesses and their customers. But with the right fulfilment partner, managing returns doesn’t have to be a headache. You can reduce return rates and improve the overall shopping experience. At JEM, fulfilment […]

It goes without saying that customer experience is key in the beauty industry. Brands need to offer more than just great products, they need to provide outstanding service. Fast shipping, secure packaging and personalised orders all contribute to a seamless shopping journey that keeps customers returning. In today’s competitive beauty market, consumers have high expectations. […]