Blog Posts

When peak season approaches, businesses across all industries face a common challenge. How to meet soaring customer demand without compromising efficiency or customer experience, whether it’s Black Friday, Christmas, or another busy period, preparation is everything. Without a clear plan, stock selling out, late deliveries, and missed opportunities can quickly pile up. At JEM, we […]

When you’ve invested time, care and passion into creating an organic product, you want every part of the customer experience to reflect your values. From the moment an order is placed to the second it arrives at someone’s door, the fulfilment process plays a huge role in shaping how customers perceive your brand. But the […]

Running an eCommerce business is rewarding, but it’s far from simple. Between managing stock, meeting delivery expectations and keeping your website up to date, it’s easy to feel like you’re constantly playing catch-up. Fulfilment, in particular, is one of the most important and often overlooked elements of running a successful online store. Keep reading to […]

For modern businesses, customer expectations are higher than ever. People want speed, convenience and consistency, whether they’re buying from a website, an app or a physical store. That’s why omnichannel fulfilment has become a crucial part of successful eCommerce strategies. Rather than treating each sales channel as a separate operation, omnichannel fulfilment brings everything together. […]

One of the biggest pain points for eCommerce retailers is the dreaded “R” word – returns. They’re costly, time-consuming and frustrating for both businesses and their customers. But with the right fulfilment partner, managing returns doesn’t have to be a headache. You can reduce return rates and improve the overall shopping experience. At JEM, fulfilment […]

It goes without saying that customer experience is key in the beauty industry. Brands need to offer more than just great products, they need to provide outstanding service. Fast shipping, secure packaging and personalised orders all contribute to a seamless shopping journey that keeps customers returning. In today’s competitive beauty market, consumers have high expectations. […]

We understand that your business is growing fast, and keeping up with demand can be challenging. And say you have a big demand for alcohol, that brings a whole new set of responsibilities to the mix, getting an alcohol license, fragile packaging, shipping regulations, and more. The simple solution to this is outsourcing an alcohol […]

The benefits of International Fulfilment Thinking about growing your business in the UK? You’re not alone. More and more international brands are setting their sights on the UK market, and for good reason. It’s home to a large quantity of online shoppers who expect fast, reliable delivery. But here’s the catch. Shipping directly from overseas […]

Seasonal events like Valentine’s Day, Mother’s Day, and Christmas present exciting opportunities for small retailers, especially those in the gift industry. However, they also bring a unique set of challenges and can quickly lead to an overwhelming situation. From managing an influx of orders to meeting tight delivery deadlines, the pressure can be intense. For […]

The festive season may be the busiest and more lucrative time of year for many online retailers, but as the Christmas lights come down, it’s important to keep the momentum going. A well-planned Christmas marketing strategy not only helps to retain new customers you’ve gained during the holidays but also sets the tone for a […]