April 2020 - Fulfilment
Smart tracking technology has never been more important for eCommerce business looking to keep their customers happy. In many cases it’s no longer enough to acknowledge the despatch of an order; customers want to know exactly where it is at any given moment, and when they can expect to receive it. A study by Forrester indicated 78% of buyers said tracking was vital to overall satisfaction with their suppliers. This equates to sellers needing to continually improve – and innovate – their services.
Whether it’s for an order for a customer or a shipment going to a trade facility, our integrated systems will ensure you have the relevant tracking information to pass on to your clients. You can even choose to take yourself out of the equation and w’ll send them the information on your behalf.
In this digital age we’re so used to being in the loop and up-to-date with every little thing, so simply confirming receipt of an order is no longer sufficient; the despatch process has to be monitored from start to finish. The chances are you’ll have been there before; waiting in for a delivery when you have no way of knowing how close the courier is, or if your order is even on its way. Order tracking is a key component of the customer experience, and particularly important when dealing with a new customer. Additionally, it gives customers peace of mind ordering process and ensures the integrity of your business.
As well as our smart tracking technology we have a variety of couriers available and they have many different ways of keeping customers in the loop. Whether it’s a timed delivery slot or access to an interactive map showing exactly where in they are.
No more need for this:
As well as keeping you customers happy and satisfied, order tracking will benefit you as a seller. It reduces enquiries regarding the status of their order, which in turn takes the strain off your customer service team. Your team will be able to access up-to-the-minute information for customers, giving your customers confidence in your business. Furthermore, our smart tracking technology will provide a ‘paper-trail’ for missing or lost items, allowing for swift resolution.
A tracked delivery services mean that the recipient feels in control, and the additional communication keeps customers satisfied beyond the point of purchase.