May 2020 - Fulfilment
Outsourced Fulfilment – Are you ready? Is it time you considered it for your growing business? We discuss the benefits of outsourcing your fulfiment with JEM to maximise your businesses efficiency and client relations.
When starting your eCommerce business, chances are your initial premises will be your garage, spare room, or a small rented space. Apple, Google and Amazon are all great examples of the ‘you’ve got to start somewhere’ model, but as your business grows, you may well find that you’re struggling to keep up with:
So if you are considering upgrading your premises, it would be worth having a think about outsourced fulfilment with JEM.
Firstly, we have a dedicated and trained warehouse team already in place. Saving you advertising, interviewing, hiring and training staff yourself. Additionally, order volumes can fluctuate from day to day, and outsourced fulfilment means you only pay for the actual time the staff spend on your orders.
Finding a secure, suitable premises can be tricky, especially when you’re fulfilling orders yourself. As you expand your business your storage needs are likely to increase, and this is where our warehouse in Surrey comes in. Outsourcing means you have these facilities readily to hand and you can grow into them by simply renting additional shelving or pallets. Similarly, if you decide to streamline your range, your storage costs will decrease accordingly.
In a world of technology, our bespoke systems can give you up-to-the-minute information on your sales and stock, giving you a complete picture of – and control over – your operations.
Furthermore, you won’t have any health and safety issues to worry about, no payroll, holiday and sick pay, staff turnover, or HR issues. These things will be taken care of on our side, meaning you won’t get bogged down with the legalities.
We source standard packaging for many of our clients, so we buy in bulk and can pass these savings onto you. We also benefit from reduced postage and courier rates, due to the volume that we send out on a daily basis.
We recently touched on how important it is for customers to be able to pick up the phone and speak to somebody. Our customer service representatives are here during business hours to take calls, freeing your valuable time to grow your business.
Additionally, deliveries of your stock arrive straight to our premises and are checked in by the warehouse team. This gives you the freedom to sell your business, instead of being tied down every time your stock needs replenishing.
Lastly, if you’re backlogged with orders, customers are going to be waiting and mistakes are going to be made. Our dedicated team work together to ensure an accurate and speedy turnaround. So when using a platform such as WooCommerce or Shopify, customers are automatically sent despatch and tracking information.
As you can see, outsourced fulfilment has many benefits. You can reclaim your spare room and time, while technology keeps you in the loop from anywhere in the world.
We understand it’s hard to ‘let go’, but our testimonials illustrate how we work alongside you to seamlessly link you and your customers.