August 2023 - Ecommerce, Fulfilment
One of the most important days for online retailers, Black Friday can be an incredibly challenging event to navigate. The good news is, you’ve still got plenty of time to come up with the perfect Black Friday eCommerce strategy, guaranteed to ensure a seamless event.
In this blog, we discuss our top Black Friday eCommerce tips, from ensuring your site is mobile-friendly to the importance of assessing stock levels ahead of time. At JEM Marketing & Fulfilment Services Ltd., we’re proud to be a one-stop shop for industry-leading eCommerce fulfilment solutions.
Whether you’re an established brand or a thriving start-up, we can help you prepare for a surge in sales during the Black Friday period. To discuss our services in further detail, please get in touch. Call us on 01483 204479 and one of our expert team members will be happy to assist.
A step-by-step guide to preparing for Black Friday as an eCommerce retailer, your chosen strategy will outline how you will capitalise on the Black Friday and Cyber Monday shopping frenzy. This weekend only happens once a year, so it’s essential to make the most of your chosen strategy to convert customers in a quick, efficient manner.
Before we delve into the best components of a Black Friday eCommerce strategy, let’s take a look at some of the most common Black Friday eCommerce trends that continue to prove successful year after year.
Extended Sales
Many online retailers will extend their Black Friday sale beyond the traditional single-day event, continuing through to Cyber Monday. This enables your business to reach a larger audience, attracting more customers while giving hesitant shoppers a second chance to complete their purchases.
Mobile-Friendly Shopping
With more shoppers using their mobile phones to make purchases, retailers are optimising their sites and apps to provide a seamless shopping experience.
Leveraging Social Media Platforms
Social media platforms continue to be an integral part of the shopping journey. Retailers are leveraging platforms like Instagram, Facebook, and TikTok to showcase their products.
Personalisation
ECommerce platforms are now leveraging data analytics to offer personalised shopping experiences, increasing customer engagement and conversions.
Influencer Marketing
Influencers now play a crucial role in promoting products during Black Friday. Brands are collaborating with online content creators to reach their audiences and leverage their authenticity and credibility.
Sustainable Practices
Consumers are becoming increasingly conscious of sustainable practices. Brands that choose to embrace eco-friendly initiatives instantly gain a competitive edge.
Voice Commerce
Voice-activated devices like smart speakers are now being integrated with eCommerce platforms, enabling customers to shop using voice commands.
Now that we’re aware of the current trends circulating among eCommerce businesses, we can now begin to craft an effective Black Friday eCommerce strategy.
A successful Black Friday eCommerce strategy requires both flexibility and adaptability. By planning and executing your plan effectively, you can make the most of the Black Friday weekend and achieve your business goals. Our top Black Friday eCommerce tips include:
1. Set Clear Goals
Start by defining your Black Friday objectives. Identify what you want to achieve, such as increasing revenue, acquiring new customers and clearing out stock.
2. Analyse Past Performance
Review your previous Black Friday sales data to identify what you can learn from past experiences.
3. Identify Key Products & Offers
Select the products you want to promote during the sale. Consider offering significant discounts and exclusive deals on popular items. Decide on the specific discounts or promotions you’ll offer – preparing time-limited deals, flash sales, and creating bundles.
4. Build Anticipation
Start promoting your Black Friday sale as early as possible. Use email marketing and your social media accounts to build anticipation leading up to the event.
5. Segment Your Audience
Tailor your marketing message according to your various customer groups.
6. Create a Sense of Urgency
Encourage immediate action by incorporating urgency tactics into your messaging. Highlight limited quantities, use countdown timers, and send out ‘last chance’ reminders.
7. Offer Exclusive Early Access
Reward customers who are already on your mailing list with exclusive early access to your Black Friday deals.
8. Provide Outstanding Customer Support
Ensure your customer support team can handle enquiries in a prompt, efficient manner during the sale period.
At JEM Marketing & Fulfilment Services Ltd., we’re proud to provide our clients access to outstanding customer care services. Our fully trained team are available during office hours and is ready and waiting to take orders and manage queries. Discover more here.
9. Analyse Performance
Continuously analyse and monitor your sales performance during Black Friday and the period that follows. This will enable you to analyse what is working well and what can be improved for future sales events.
10. Enlist the Expertise of a Trusted Fulfilment Provider
Want to streamline your operations during the Black Friday period? Partnering with a trusted, experienced fulfilment provider is an absolute must.
Take the stress of managing your stock levels and processing an influx of orders by enlisting the expertise of a respected fulfilment provider in time for Black Friday.
To discover more about how to craft a successful Black Friday eCommerce strategy, or to enquire about what we can do for you, please get in touch. Give us a call on 01483 204479 and speak to one of our friendly advisors today.
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